Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We cannot accept returns on earrings, pre-orders, custom orders, girl cards or items purchased during sale promotions.

Products must be returned in a new and unworn, untarnished condition in their original packaging with all tags intact.

To complete your return, we require you to include your order number and proof of purchase.

Shipping
To return your product, you should mail your product to: Sophie Lis Ltd, 10 Pembridge Villas, London W11 2SU, United Kingdom

The customer is responsible for all return shipping and custom charges. We recommend that you use a traceable carrier or courier and retain your proof of postage as we cannot accept responsibility for goods lost in transit.